Return Used Core & Shipping Form
Return & Core Exchange Policy
Full terms for returning a used core unit and receiving your core deposit refund. Please read before packing and shipping.
●Return window: 6 months
●Refund: 7–14 days upon approval notification
●Total process: approx. 3–5 weeks
Eligible itemsReturn timeframeCondition requirementsPacking & shippingDeposit refund & timeline↓ Download Return Form
1
Eligible items
Only the same type of item originally purchased from ABCspecialist is eligible under the Core Exchange Program.
The used core unit must carry the same or compatible original manufacturer part number as the exchange part supplied.
Replica parts or non-original manufacturer parts will not be accepted under any circumstances.
2
Return timeframe
The used core unit must be returned within 6 months of the purchase date to qualify for a core deposit refund.
Exceptions are permitted only when confirmed in writing by ABCspecialist in advance of the return.
3
Condition requirements
To qualify for a full core deposit refund, the used core unit must meet all four conditions:
Complete
All components present — sensors, tubes, clamps, and accessories.
Disassembled
Separated from attachments. Incorrect dismantling may result in rejection.
Undamaged
Same condition as received, no breakage beyond normal use.
Correct part number
Same or compatible OEM part number as the exchange part supplied.
The following damage results in partial refund
Broken, cracked, or dented housing
Damaged cables or tubes
Bent or collision-damaged parts
Defective plug or socket contacts
Damaged threads or connections
Burns, drill marks, falling damage, grinding, welding
Replica or non-original parts
4
Packing & shipping instructions
Drain fluids & seal
Drain all hydraulic fluid or oil. Apply sealing plugs to all open connections.
Secure packaging
Use the original box if possible. Fill so the used core unit cannot shift in transit.
Include return form
Complete and place the deposit refund form inside the package.
Weight limit
Max 25 kg for standard shipments. Contact us for heavier items.
★ UK & non-EU customers — additional requirementsImportant
Include all required customs documentation and a commercial invoice stating the actual value of the used core unit.
Mark the shipment clearly as: "used, defective product — no commercial value."
If not properly declared, any customs duties, taxes, and fees on EU entry are the customer's responsibility.
Recommended couriers
DPDFedExUPSParcel2go.comParcelmonkey.com
Always use a courier with full tracking. Parcel2go and Parcelmonkey can be used to compare rates.
5
Deposit refund & timeline
Return time process — all 9 steps⏱ approx. 3–5 weeks
1
Customer return shipment
1 day
Shipped using a tracked courier.
2
Courier delivery to depot
3–7 days
Transit varies by origin and courier.
3
Depot arrival
1 day
Package received and logged.
4
Transport to ABCspecialist
Weekly delivery · 1 day
Packages batched, delivered once per week.
5
Warehouse logistics
1 day
Package processed upon warehouse arrival.
6
Return part inspection
1–3 days
Inspected against all condition requirements.
7
Customer registration
1 day
Return matched to your order.
8
Refund preference email
1 day
We confirm refund method by email.
9
Core deposit refund
7–14 days upon approval notification
Deposit credited to you.
● Why does it take 3–5 weeks?
The main waiting time sits in steps 2–4 — courier transit to the depot can take up to 7 days, and packages are then batched for a weekly delivery run to our warehouse. Once your return reaches us, inspection and deposit refund processing are completed within 7–14 days upon approval notification. Using DPD, FedEx, or UPS helps reduce the overall timeline.
Our commitment
We are actively working to improve this process — including faster intake and reduced depot waiting time. We genuinely appreciate your patience, and your cooperation in returning used core units is what makes this program possible for everyone.
Ready to send your return?
Download the form, view the program overview, or contact us.