Submit your Claim : Replacements, Refunds & Warranty Guide

Order Replacements, Refunds & Warranty Guide

Something not right with your order? We're here to help. Find the right process below, or just email us.

✉ [email protected]
↻ Replacement↩ Refund☉ Warranty⏰ Processing
↻
Replacement Request
Wrong or Damaged Product
Use this if the product arrived damaged, something is missing from your delivery, or you received the wrong part.
⏰ Report within 3 days of delivery
We know 3 days feels tight — here's why it matters. Every courier we work with (DHL, FedEx, UPS, DPD) enforces their own strict damage claim deadlines, typically between 3 and 7 days after delivery. Once that window closes, carriers can reject the claim outright. Reporting quickly means we can still act on your behalf.
  • 1
    Check your delivery immediately — look for damage, missing items, or the wrong product.
  • 2
    Submit your claim using one of the options below — attach photos of the damage or incorrect item with your order number.
  • 3
    We'll guide you through the next steps after you have submitted your claim.
  • 4
    Pack securely in the original box and ship at your own expense using the Return & Shipping Form.
  • 5
    We inspect and arrange your replacement as quickly as possible once the return arrives.
Ready to submit your claim?Submit claim online →✉ Email us
↩
Right of Withdrawal
Changed Your Mind
Use this if you wish to return a product you no longer need within the allowed period.
⏰ Notify us within 14 days of delivery
All our sales are intended for professional use and are final upon acceptance of our general conditions. Where the right of withdrawal applies, we're happy to process your return. Just let us know in time.
  • 1
    Submit your claim using one of the options below within 14 days of delivery.
  • 2
    Make sure the product is unused, uninstalled, and in its original sealed packaging with all parts present.
  • 3
    Pack securely in the original box and ship at your own expense using the Return & Shipping Form.
  • 4
    We inspect and arrange your refund as quickly as possible once the return arrives.
  • 5
    Refund processed within 7 days of the credit invoice, once inspection is complete.

Good to know

  • –A 10% administrative fee may apply to the returned order value
  • –Transport costs are non-refundable in all cases
  • –Specially ordered parts, discounted products, electronic components, and unsealed items cannot be returned
Ready to submit your return request?Submit claim online →✉ Email us
☉
Warranty Claim
Product Not Working
Use this if a product has failed or is not functioning correctly after installation.
There is no fixed warranty period unless specifically agreed in writing or you purchased an ABC Secure Package with your order.
  • 1
    Submit your claim using one of the options below — describe the defect clearly and attach photos of the issue, the part number label, and the installation environment.
  • 2
    We review your submission and may follow up with additional questions before proceeding.
  • 3
    We inform you of the outcome and your next steps clearly — no guesswork.
  • 4
    If approved, pack securely in the original box and return using the Return & Shipping Form. Return shipping is at your expense.
Ready to open your warranty claim?Submit claim online →✉ Email us

ABC Secure Package — Optional Extended Coverage

Want peace of mind from the moment you order? The ABC Secure Package must be added at checkout at the time of your original order and cannot be added afterwards.

  • –Covered: Manufacturing or remanufacturing defects — one replacement per unit for the full coverage period.
  • –Not covered: incorrect installation, fluid contamination, non-certified oils, electrical faults, physical damage, normal wear, or any labour and garage costs.
⏰
What to Expect
Processing Times
We receive a high volume of returns every week — and we take every one seriously.
Each return receives a thorough technical inspection before we take any action, because getting the outcome right matters more to us than rushing through it. We genuinely appreciate your patience.
1
Days 1–3 — Arrival confirmationYour package is logged and you will receive a confirmation from us as soon as it arrives.
2
Within 14 days — Inspection & reportOur technical team inspects the product and prepares a clear outcome report.
3
Outcome notificationWe contact you with the result and your next steps — no waiting, no guesswork.
4
Within 7 days of credit invoice — ResolutionYour refund or replacement is processed using your original payment method.

While you wait, you can track your shipment online to confirm it has arrived at our address. If you haven't heard from us within 14 days of us receiving the return, please reach out at [email protected] — we're happy to give you an update.

Still have a question?

Our team is ready to help you find the right solution.

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ABCspecialist Automotive B.V. · Heerlen, Netherlands · abcspecialist.nl