FAQ - Frequently Asked Questions

We ship worldwide via air freight with various couriers. Shipping usually takes 2-5 days within Europe and 4-7 days globally. For more information, visit our Shipping & Returns page.

The shipping is insured and includes tracking information. You will automatically receive updates when the package is on its way or has been delivered. For more information, visit our Shipping & Returns page.

If your package arrives damaged, please contact us immediately with photos of the packaging and the product. Do not discard the original packaging, as this is required for the courier claim. We will handle the claim on your behalf and resolve it for you as quickly as possible. For more information, visit our Return Policy page.

We operate exclusively online, which allows us to serve customers worldwide. We do not have a physical store for local pickup or a visit address.

Express shipping is possible: 24-48 hours within Europe, 2-3 days worldwide.

Express delivery options are available through TNT, FedEx Priority, UPS Express, and DHL Express. Please provide your address to receive a quote for the cost of express shipping.

• To speed up the express process, please follow these steps:

  • Complete your order and inform us when the payment has been credited. Please note that international bank transfers may take longer than 1 day.
  • Ensure that the deposit has been paid and that any additional fees for express shipping have also been settled.
  • Inform us by sending a WhatsApp or SMS message with your order number and request to ship it via express mail.

  For more information, visit our Shipping & Returns page.

After placing your order and completing payment, we will ship the new product to you first. Once you have received and installed the new part, please return the old unit in our original box using the enclosed return form. For more information, visit our Deposit Scheme page.

We do not recommend sending your old part in advance, as there is a risk of missing small components such as cables or screws during removal. In most cases, repair of your old unit is not possible as we work with bulk quantities. Exceptions may apply for rare parts and classic car components. For more information, visit our Deposit Scheme page.

After you have received and installed the new product, please return the used core unit well-packaged in the original box and free from oil to ABCspecialist Nederland for recycling, according to the instructions on the return form. For more information, visit our Returning Parts in Exchange page.

No, returning the used core unit is part of the agreement. If we do not receive the used core unit, you will not receive your deposit back. Please ensure the used core unit is returned without significant damage. For more information about the deposit and returning your used core unit, visit our Deposit Scheme and Returning Parts in Exchange pages.

The return form, including step-by-step packing instructions and the shipping address, is included in the package you received and has also been sent to you in your order confirmation email. You can also download the return form directly from our Returning Parts in Exchange page.

The cost of returning the used core is the responsibility of the buyer. We recommend using a tracked and insured shipping method to ensure your return arrives safely. For more information, visit our Returning Parts in Exchange page.

After placing your order and completing payment, we will ship the new product to you first. Once you have received and installed the new part, please return the old unit in our original box using the enclosed return form. For more information, visit our Deposit Scheme page.

We do not recommend sending your old part in advance, as there is a risk of missing small components such as cables or screws during removal. In most cases, repair of your old unit is not possible as we work with bulk quantities. Exceptions may apply for rare parts and classic car components. For more information, visit our Deposit Scheme page.

At ABCspecialist, we take quality seriously — all products are thoroughly tested before leaving our facility. There is no fixed warranty period unless specifically agreed in writing, or if you have purchased the ABC Secure Package with your order for extended coverage. For more information, visit our Return Policy page.

If you wish to return a product you no longer need, you can exercise your right of withdrawal within 14 days of delivery, provided the product is unused and not installed. Please note that all our sales are intended for professional use and are final upon acceptance of our general conditions. For more information, visit our Return Policy page.

Returns are not accepted after 14 days, and no returns are accepted after use. Special order parts, electronic parts, and discounted items cannot be returned.

We receive a high volume of returns each week and carefully inspect every package upon arrival to ensure accurate processing. We make every effort to keep processing times as short as possible. Typically, you can expect your return to be processed within 7 days of receipt. You will automatically receive a notification once your package has been opened and processed. For more information, visit our Return Policy page.

The deposit amount varies depending on the product. For more information, visit our Deposit Scheme page.

Your deposit will be refunded via the same payment method used at checkout. To receive your refund, please return the used core unit in the original box, well-packaged and free of oil, along with the completed return form. Ship the package via a courier of your choice at your own expense. We strongly recommend using a tracked and insured shipping method, as you are responsible for the safe return of the used core unit. For more information, visit our Deposit Scheme page.

At ABCspecialist, we believe in keeping specialist parts accessible and affordable while minimising automotive waste. When you order certain parts — such as hydraulic units, valve blocks, or pumps — a refundable core deposit is added to your order. This deposit is fully refunded once we receive your used core unit. The returned core is then professionally refurbished or recycled, allowing us to keep rare components available at fair prices and contribute to a more sustainable automotive industry. For more information, visit our Deposit Scheme page.

When you add a product to your cart, the core deposit is automatically included. At checkout, the deposit appears as a separate line item on your invoice and is paid together with your order. Please note that your order will only be processed once all payments have been received. For more information, visit our Deposit Scheme page.

At ABCspecialist, we supply parts in 9 different conditions — from Used Original to Brand New Genuine — each with its own quality level, price point, and intended use. All products are thoroughly inspected and tested before dispatch. While some parts may show minor signs of wear, every unit meets our quality standards before it leaves our facility. Not sure which condition is right for your vehicle or application? Visit our Parts Condition Guide for a full overview and comparison.

We strongly recommend having our parts installed by a certified technician familiar with your vehicle's systems. If you let us know your location, we can connect you with a specialized workshop in our network. For installation guides and technical information, visit our Installation & Technical Manuals page.